Gen AI Operating Model Leverage
In FY2025, Revolut experienced the first major impact of **Generative AI** on scaling efficiency. A smart chatbot resolved customer support inquiries, enabling massive customer scaling with declining operational costs.
Operations Staff Deflation vs Product Growth
Customer Support headcount fell from 4,974 to 4,700 average. All headcount growth was shifted into hiring high-skilled Product (+26% YoY) and Global Expansion (+35% YoY) engineers, while Support Net Promoter Score (NPS) rose by 12 points.
Global Horizon Map
Strategic banking licenses, regulatory filings, and expansion nodes completed in early 2026:
UK Bank Mobilisation Lifted
PRA lifted restrictions on banking license, unlocking FSCS-protected accounts for 13M UK users.
U.S. National Bank Charter Application
Formally submitted charter application to OCC & FDIC (Revolut Bank US, N.A.) to unlock full lending & insurance.
Mexico Bank Launch
Launched full banking operations in Mexico following a successful early access phase.
APAC & LATAM Licensing Nodes
Secured Colombia bank license, UAE payments approval, India PPI license, and Argentina acquisition.
NVIDIA AI Alliance
Partnered with NVIDIA's NVentures in a secondary sale valuation of $75B, targeting key AI implementations.